Custom AI Chatbots for
24×7 Customer Engagement
Automate customer support with BookMySMS's conversational AI chatbot platform for enterprise. Reduce human costs by up to 90%, generate better leads, increase revenue and enhance customer engagement with fully customised AI chatbots on WhatsApp, web and SMS.
BizBot AI
Online — replies instantlyCustomer Support Costs
Engagement
Without Human Agent
vs Static Forms
A virtual assistant that works while you sleep
A chatbot is a computer-generated application that can have a virtual conversation with a human in a way that feels natural and human-like. Instead of pretending to be human, a good chatbot acts like one — understanding intent, handling context and resolving queries without any human intervention.
BookMySMS builds fully customised AI chatbots for your business — trained on your products, services, FAQs and tone of voice. Your chatbot can run on WhatsApp, your website, SMS, or all three simultaneously.
One chatbot — deployed everywhere
Your AI chatbot can run on multiple channels simultaneously from a single platform — meeting your customers wherever they already are.
WhatsApp Chatbot
Deploy on WhatsApp Business API — reach 200M+ Indian users on the platform they use every day with rich media and buttons.
Website Chatbot
Embed on your website with a floating chat widget. Engage visitors, answer queries and capture leads 24×7 without live agents.
SMS Chatbot
Run automated conversations over SMS — ideal for reaching users without internet access or non-smartphone populations.
Social Media
Connect to Facebook Messenger and Instagram DMs — handle customer queries across social platforms from one dashboard.
Everything your chatbot needs to perform
BookMySMS AI chatbots are built with enterprise-grade features — not just a simple FAQ bot, but a full conversational AI that drives business results.
AI & NLP Powered
Built on large language models and natural language processing — understands intent, handles typos and maintains context across long conversations.
Lead Generation & Qualification
Collect name, mobile, budget, location and requirements from prospects — qualifying leads automatically before passing to your sales team.
Human Agent Handoff
When a query exceeds the bot's scope, it instantly escalates to a live agent with full conversation history — so the customer never has to repeat themselves.
Multi-Language Support
Supports Hindi, Tamil, Telugu, Kannada, Marathi, Bengali, Gujarati and more — engage customers in their preferred regional language automatically.
Ready-to-Use Templates
Start with pre-built bot templates for common use cases — customer support, lead capture, order tracking, appointment booking and more.
DCS Analytics Dashboard
Deep Conversation & Sentiment analytics — track conversations handled, resolution rates, drop-off points and customer sentiment in real time.
Your custom chatbot, live in days
We handle the entire build — from understanding your business to deploying and optimising your chatbot. Most chatbots go live within 5–7 business days.
Discovery & Scoping
We understand your business, use cases, customer queries and integration requirements in a detailed discovery call.
Bot Design & Training
We design conversation flows, train the AI on your data — FAQs, product info, policies — and build the chatbot logic.
Testing & Refinement
We run extensive testing across edge cases, regional languages and integration touchpoints — then refine based on your feedback.
Deployment & Support
We deploy on your chosen channels and provide ongoing monitoring, updates and optimisation support post-launch.
Connect your chatbot to your entire stack
Our chatbots integrate seamlessly with your existing CRM, ERP, e-commerce platform and databases — enabling personalised, data-driven conversations at scale.
CRM Integration
Connect with Salesforce, HubSpot, Zoho or any CRM — sync leads and conversations automatically.
E-Commerce APIs
Pull live order data, inventory and shipping status from Shopify, WooCommerce or your custom backend.
Appointment Booking
Integrate with Google Calendar, Calendly or your booking system — bot handles scheduling end-to-end.
DCS Analytics
Deep Conversation & Sentiment analytics dashboard — resolution rates, drop-offs, sentiment trends.
What businesses use AI chatbots for
Order Tracking & Support
Let customers check order status, initiate returns and get delivery updates automatically — without contacting a human agent.
Lead Capture & Qualification
Engage website visitors and WhatsApp prospects, collect their details and qualify them based on budget, timeline and requirements.
Healthcare Appointment Booking
Allow patients to book appointments, receive reminders, ask pre-visit questions and get prescription refill notifications.
Banking FAQ & Account Support
Handle balance enquiries, transaction history, loan eligibility checks and card blocking — securely, without human agents.
Education Admissions
Guide prospective students through course selection, eligibility, fee details, application process and interview scheduling.
Real Estate Enquiries
Answer property queries, share brochures and floor plans, schedule site visits and qualify buyer intent — around the clock.
AI chatbots for every industry
Supercharge your chatbot with our other services
Brands using BookMySMS AI chatbots to automate customer conversations
Ready to automate your customer
conversations with AI?
Get a free chatbot demo tailored to your business. Our team will design a custom flow, show it live, and have your chatbot ready to deploy in under 7 days.